Refund policy
30-Day Return Policy
We want you to feel confident shopping with Wesdeal. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be in the same condition in which you received it, unused and in its original packaging where applicable. You will also need your receipt or proof of purchase.
To start a return, please contact us at webshop.business.hu@gmail.com before sending your item back. Returns sent without first requesting a return may not be accepted.
Return Address
Approved returns should be sent to:
Wesdeal LLC
Kondorosi út 8/A/A, 7/5
1116 Budapest
Hungary
Please do not send a return until you have received return instructions from us.
Return Shipping
Unless the item arrived damaged, defective, incorrect, or the return is otherwise due to an error on our part, customers are responsible for return shipping costs.
Original shipping charges, where applicable, are non-refundable.
For damaged, defective, or incorrect items, please contact us as soon as possible at webshop.business.hu@gmail.com and include photographs of the item and packaging so we can evaluate the issue.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly so we can review the issue and provide an appropriate solution.
Depending on the circumstances, this may include a replacement or refund.
Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or custom-made products
- Gift cards
- Items that have been used, altered, damaged after delivery, or returned without the original components
- Products that cannot be returned for health, hygiene, or safety reasons once opened, where applicable
If you are unsure whether your item is eligible for return, please contact us before sending it.
Sale Items
Unless specifically marked as Final Sale, sale and discounted items are eligible for return under the same conditions described in this policy.
Items explicitly identified as Final Sale at the time of purchase cannot be returned except where required by applicable law or where the item is defective, damaged, or incorrect.
Exchanges
If you would like a different product, color, or variant, the fastest option is generally to return the eligible item and place a new order once your return has been approved.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Processing times vary depending on your bank or payment provider, and it may take additional time for the refund to appear in your account.
If more than 10 business days have passed since we confirmed that your refund was issued, please contact us at webshop.business.hu@gmail.com.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.
If the order has already shipped, the standard return procedure applies.
European Union Customers
If applicable to your purchase, customers in the European Union may have additional statutory cancellation and consumer rights under applicable law. Nothing in this policy is intended to limit rights that cannot legally be excluded or restricted.
Contact Us
For return, refund, damaged-item, or order-related questions, contact us at:
webshop.business.hu@gmail.com